Terms and Conditions

Refund Conditions

In addition to the rights granted by relevant State and Federal Laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation, Cancellation will attract an Administration fee equal to 20% of the value of the goods.

No refunds will be given on goods damaged by customer. Items, which are made to individual customer specifications. Including items which have to be ordered specifically for a customer, a 25% deposit is required at the time of order. And no refund on these items, unless they are proven to be faulty Fortune Furniture Factory Direct is not responsible for any furniture items that do not fit into your house or apartment and will not make refunds if this occurs.

Refund Conditions

In addition to the rights granted by relevant State and Federal Laws, and in particular The Trade Practices Act 1974 and corresponding State Fair Trading Legislation, Cancellation will attract an Administration fee equal to 20% of the value of the goods.

No refunds will be given on goods damaged by customer. Items, which are made to individual customer specifications. Including items which have to be ordered specifically for a customer, a 25% deposit is required at the time of order. And no refund on these items, unless they are proven to be faulty Fortune Furniture Factory Direct is not responsible for any furniture items that do not fit into your house or apartment and will not make refunds if this occurs.

Warranties & Claims

The manufactures warrant to the original purchaser, the product under normal household, (other than the product, which are purchased by you as “floor Stock clearance sale” or specifically purchased as “AS is Or faulty goods”) to be free of workmanship detect for a period of 12 months from the invoice date.

We are not responsible for timber cracking, leather cracking cause or occasioned by any exposure to sunlight, water, moisture, heat or air condition.

The manufactories have the right to choose repair and replace of the product for whatsoever reason shall not include the cost of new transportation or delivery.

Any Claim under these warranties can be considered only if the purchaser can provide documentary evidence as ownership and warranties.

Quoted Lead Time

An approximate lead-time has been quoted for receipt of your order into the store. However circumstances may change beyond our control which may lead to a delay for your order.
Cancellation an order due to a delay of your order, still attract an administration fee equal to 20% of the value of goods.

About Timber & Leather Furniture

Furniture manufactured in natural timber has nails holds, cracks, splits, putty Imperfections and repaired with this natural timber colour variances are all part of this country look, style, character and final appearance of the furniture.

Timber furniture, leather is manufactured from a natural product which can vary in structure, colour, and grain. Like fingerprints, characteristic differences in texture, colour and grain are produced by nature in every tree. These characteristic include knots, elongated sides of knots, wavy irregular grain patterns, gum veins and non-directional grain (grain on same board going in both directions)

Timber furniture can also change in colour and character over a period of time due to the influence of flight and air.

Delivery & Payment

We do not contract to provide for delivery or for a delivery service of the goods to you. If, however, at your request, we agree to arrange for delivery of all or any of the goods to you at your discretion. Then the provisions following shall apply.

Any balance owing on order must be paid before or on delivery. Cash or bank cheque only (no personal cheque) to be accepted at the time of delivery or delivery by such date.

The specified invoice Delivery Charge is for delivery to your main ground floor access or other easiest access point of delivery. We do not delivery beyond that point. Any nominated internal location of yours, if you so request is at our discretion fees and charges, which will be immediately payable by you in the amount, we nominate for any such additional delivery service.

Reasonable access should be offered to the contract driver on day of delivery. If no one is at home as arranged for delivery, a second delivery fee may be charged.

Goods sold for domestic use only.

Levelling of furniture on uneven floors and furniture installation can be done, but additional charge will be necessary.

We are not liable for any loss costs, damages or expenses arising directly or indirectly from any late or non-delivery of any of the goods.

Please examine all goods prior to signing the acceptance of the goods in good condition, any damages must be reported to the contract driver and recorded on the delivery sheet.

If you wish to change the delivery day you MUST notify store at least 24 hours prior to the delivery day.

When purchasing large items (size) of furniture please be advised that you are responsible for knowing whether the following will permit the safe and convenient delivery of items purchased into your home.

Elevator. Stairway, corridors, doorways of any other known Obstacles, Fortune Furniture Factory Direct is not responsible for any furniture items that do not fit into your home or apartment and will not make refunds if this occurs.